the users were counted. nobody had asked them anything.
Romania's local police were a known headcount and an unknown workforce. Their training was thin, motivation low, the workforce ageing, and the need had never been studied.
12,635 posts, 9,713 occupied, and not one had been asked.
from a silent workforce to a measured baseline
A pipeline built from zero, at the scale of a country. Tap a stage.
A profession serving 19 million citizens, with no record of what it needed to learn or what held it back.
A pipeline built from zero: a quarter of the whole profession heard. The open questions alone brought 1,782 answers.
The workforce split into the groups whose needs actually differed, so the training could be designed for each.
National surveys and usability testing, pre and post. The delta: a profession never asked became a measured baseline with a target on a five-year horizon.
what I took from it
The survey mapped the breadth. I would add field depth in the counties that answered least.
The open questions alone brought 1,782 answers. The closed scales measured; the open ones explained.
Usability testing in public administration, pre and post, on the procedures and manuals themselves, inside an institution, in 2021.