writing · updated july 2026

op-ed

Essays and design notes on conversation design and documentation. Written from things I built and measured, including the failures.

pieces 1 published
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july 2026design notes10 minutes

The ELIZA Effect in 2026

I spend my days arguing that machines do not understand you. Then I built my own chatbot, and inspired by the 1966 original, I gave it my name. Here is what is under the hood: SSML scripts, pacing in milliseconds, readability gates, and what three days of live logs corrected.

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More is drafted. A piece goes up once the thing it describes has been built, measured, and allowed to fail at least once.